So it can troubleshoot any new Outlook problems. Microsoft Support and Recovery Assistant for Office 365 Get help troubleshooting and fixing problems you might run into using Outlook or Office 365. Each time you run the Microsoft Office 365 Support and Recovery Assistant, it automatically updates to the newest version. Such as verifying users credentials, licenses, updates to Outlook clients and whether Outlook servers are reachable.ĭepending on the results of the test, Office 365 Support and Recovery Assistant will offer to automatically fix the problems you are having or it will provide you with instructions on recommended solutions for your issues.Īll the diagnostic results from running the Office 365 Support and Recovery Assistant are saved in a log file for users to share with their support engineers and or Outlook admin, for further investigation.

The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Microsoft 365. The Office 365 Support and Recovery Assistant, performs a series of diagnostics tests to identify the root cause of the issues occurring. Microsoft 365: Use the Support and Recovery Assistant for Microsoft 365. The Microsoft Office 365 Support and Recovery Assistant helps users troubleshoot and fix their account and or profile related Outlook issues. Warning: This tool may not be able to be installed on University-owned devices without administrative access. Back in June, Microsoft released the first look public beta of the Office 365 Support and Recovery Assistant. The Microsoft Support and Recovery Assistant Tool (SARA) can be used to resolve a number of issues relating to the Microsoft 365 desktop and web apps on Windows operating systems.

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